Return & Refund Policy

Return & Refund Policy

Thank you for shopping with GearFighter.
This Return & Refund Policy is designed to explain how returns, refunds, exchanges, damaged items, cancellations, and shipping-related issues are handled.

Please review this policy carefully before submitting a return request.

1. Return Eligibility

To request a return, the item must meet the conditions below:

  • The item must be unused, undamaged, and in the same condition as received

  • The item must include all original packaging, accessories, manuals, labels, and tags, if applicable

  • A return request must be submitted within 30 days of delivery

  • The item must be shipped back within 7 days after return approval

  • A valid proof of purchase must be provided, such as an order number, receipt, or order confirmation email

Returns that do not meet these conditions may not be accepted.

2. Items That Cannot Be Returned

The following items are generally not eligible for return:

  • Gift cards

  • Clearance, final-sale, or promotional items marked as non-returnable

  • Customized or personalized products

  • Items that show signs of use, wear, damage, washing, alteration, or missing parts

  • Items returned without prior approval

  • Items that cannot be reasonably resold due to condition, hygiene, or missing packaging

For combat sports and training products, items that have been used during training, practice, sparring, or physical activity may not be eligible for return unless the item is verified as defective or incorrectly shipped.

3. Return Authorization Process

To request a return, please contact us first by email:

Email: ropanissidanom@gmail.com

Please include:

  • Your order number

  • The email address used at checkout

  • The reason for the return

  • Photos or videos, if the item is damaged, defective, incomplete, or incorrect

If your return request is approved, we will provide return instructions.
Items sent back without prior approval may be refused or may not qualify for a refund.

Customers should use a trackable shipping method when returning items. Please keep the shipping receipt and tracking number until the return has been fully processed.

4. Return Shipping Costs

Unless the item is verified as defective, damaged upon arrival, or incorrectly shipped, the customer is responsible for return shipping costs.

The customer is also responsible for the item until it is delivered to and inspected by the return destination. GearFighter is not responsible for returned items that are lost, delayed, damaged, or delivered to the wrong address during return shipping.

Original shipping fees are generally non-refundable, except when the return is due to a verified store error or verified defective item.

5. Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved or rejected.

If approved:

  • Refunds will be issued to the original payment method

  • Refund processing usually takes 5–10 business days after approval

  • Additional time may be required by your bank, card provider, or payment processor

A refund may be reduced or declined if the item is returned used, damaged, incomplete, missing packaging, or not in the condition required under this policy.

6. Exchanges

Exchanges are generally offered only when the item is:

  • Defective

  • Damaged upon arrival

  • Incorrectly shipped

If a replacement is available, we may offer a replacement item.
If a replacement is not available, we may offer a refund according to this policy.

For sizing, fit, preference, or change-of-mind requests, exchanges may not always be available and may be handled as a standard return, subject to approval.

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided the order has not already entered processing, fulfillment, or shipment.

Once processing or shipment has started, cancellation may no longer be possible.
In that case, you may request a return after delivery, subject to this policy.

Submitting a cancellation request does not guarantee cancellation unless we confirm that the order has been successfully cancelled.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos or videos of the issue

  • Photos of the packaging, if applicable

  • A brief description of the problem

Please keep all original packaging materials until the issue has been reviewed.

After review, we may offer one of the following:

  • Replacement

  • Replacement parts

  • Partial refund

  • Full refund

  • Other reasonable resolution depending on the issue

Claims submitted after 7 days of delivery may be more difficult to verify and may not qualify for a replacement or refund.

9. Shipping Fees, Address Issues & Undeliverable Packages

Shipping fees are generally non-refundable unless the issue is caused by a verified store error or verified product defect.

If a package is returned, delayed, lost, or undeliverable due to:

  • Incorrect or incomplete shipping address

  • Refused delivery

  • Failure to collect the package

  • Unavailable recipient

  • Delivery restrictions at the address

  • Carrier-related issues outside our control

We may offer one of the following options, depending on the situation:

  • Reshipment, with additional shipping fees if applicable

  • Refund of the product price, excluding original shipping fees

  • Assistance with carrier claim information where possible

If tracking shows that a package was delivered but the customer cannot locate it, please contact the shipping carrier first. We may assist where possible, but delivery disputes may require carrier review.

10. International Orders

For international orders, duties, taxes, customs fees, import charges, brokerage fees, or similar charges are generally non-refundable.

Customers are responsible for return shipping costs and any related import or customs charges unless the return is due to a verified store error or verified defective item.

Customs delays, import restrictions, or local delivery issues may vary by destination and are outside GearFighter’s direct control.

11. Product Use Notice

GearFighter sells combat sports gear and training equipment for general training, fitness, and recreational use.

Customers are responsible for choosing products suitable for their intended use, skill level, body type, training environment, and safety needs. Product descriptions, images, and specifications are provided to help customers make informed purchasing decisions, but actual use conditions may vary.

Please inspect all products before use. Do not use any item that appears damaged, defective, unstable, or unsafe.

12. Contact Information

For return, refund, exchange, or damaged item inquiries, please contact us:

Email: ropanissidanom@gmail.com
Official Store: https://gearfighter.us

We usually respond within 1–2 business days, Monday through Friday. Response times may vary depending on inquiry volume, weekends, holidays, or the complexity of the request.

GearFighter
Combat Sports Gear & Training Equipment
https://gearfighter.us